The data controller within the meaning of the General Data Protection Regulation (GDPR) and other national data protection laws as well as other data protection regulations is:
asknet Solutions AG
D - 76131 Karlsruhe
Phone: +49 721 – 96458-0
Fax: +49 721 – 96458-99
The asknet Solutions AG data protection officer is:
tacticx Consulting GmbH
Walbecker Str. 53
D - 47608 Geldern
asknet Solutions AG (hereinafter referred to as “asknet Solutions AG” or “we”) processes users’ personal data only to the extent necessary to provide a functional website and our content and services. When visiting our website, the following data is processed:
Our users’ personal data is processed regularly with the user’s consent. Cases where prior consent cannot be obtained for real reasons constitute an exception and we are permitted to process the data by legal regulations. Data and log files are stored on the basis of Art. 6 Para. 1 (f) GDPR.
The personal data of the person in question is deleted or blocked by us as soon as the purpose of the storage ceases to apply. In case of data processing for the provision of the websites, the deletion takes place once the respective session has ended. In case of storage of personal data in log files, the deletion takes place after 30 days. Extended storage is possible if the users’ IP addresses are deleted or altered beforehand so it is no longer possible to allocate them to the accessing client.
There is a contact form available on our website that can be used for making contact electronically. If a user takes up this option, the data he/she enters in the input mask is transmitted to us and stored:
The user has the option to revoke his/her consent to process personal data at any time. If the user makes contact with us via email, he/she can object to the storage of his/her personal data. In such a case, the contact request cannot be processed or the communication cannot be pursued. In this case, all personal data stored over the course of establishing contact is deleted.
asknet Solutions AG implements technical and organisational safety measures to protect users’ personal data from random or intentional manipulations, loss, destruction or from access by unauthorised persons. Our security measures are subject to continuous improvement in line with technological developments.
If you shop in our online shop, we process the following personal data from you in order to be able to carry out your order:
If asknet Solutions AG processes your personal data, you are a person concerned in accordance with Art. 4 No. 1 GDPR and have the following rights in relation to asknet Solutions AG:
In accordance with Art. 15 GDPR, you can ask us to confirm whether we will process personal data concerning you. If we process your personal data, you can request the following information from us:
In accordance with Art. 16 GDPR, you are entitled to request us to correct and/or complete any incorrect personal data concerning you.
In accordance with Art. 17 GDPR, you can request that your personal data is deleted immediately. We are obliged to delete your data immediately, if one of the following reasons applies:
Under the following prerequisites, you can request the restriction of processing of your personal data, in accordance with Art. 18 GDPR:
If you have asserted your right towards us to correct, delete or restrict the processing, we are obliged, in accordance with Art. 19 GDPR, to inform all recipients whose personal data has been disclosed by us about this circumstance, unless this proves impossible or involves a disproportionate effort. You have the right to be informed of these recipients.
In accordance with Art. 20 GDPR, you have the right to receive personal data that you have provided us with in a structured, common and machine-readable format. Furthermore, you have the right to transmit this data to another responsible party without obstruction by us, provided that:
In accordance with Art. 21 GDPR, you have the right to object at any time to the processing of your personal data on the basis of Art. 6 Para. 1 (e) or (f) GDPR for reasons arising from your particular situation; this also applies to profiling based on these provisions. We will not subsequently process your personal data unless we can prove compelling reasons worthy of protection for our processing, which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
You have the right to revoke your data protection declaration of consent to us at any time. The revocation of consent does not affect the legality of the processing that has taken place on the basis of the consent until revocation.
In accordance with Art. 22 GDPR you have the right not to be subject to a decision based exclusively on automated processing – including profiling – which has a legal effect against you or significantly affects you in a similar manner. This does not apply, if the decision:
Irrespective of any other administrative or legal remedy, you have the right to complain to a supervisory authority, in particular in the member state where you are a resident, work or suspected of having infringed the GDPR, if you believe that the processing of your personal data by us is contrary to it.
Our websites include links to internet offers from external providers. The contents of the internet offer from external providers were carefully checked by us when setting the link as to whether they violate applicable laws under civil or criminal law. However, it cannot be ruled out that these contents are subsequently changed by the respective providers. If you are of the opinion that linked external sites violate applicable law or have other inappropriate content, please inform us about this. We will follow up on your information and remove the external links if necessary. We are not responsible for the contents and availability of the linked external internet sites.
By using our website, you consent to the data processing described above. This data protection declaration only applies for the content of asknet Solutions AG. Other data protection and data security regulations apply for the linked external contents. You can find out who is responsible for these offers in the respective imprint. Due to the further development of our websites or the implementation of new technologies, it may become necessary to change this data protection declaration. We therefore reserve the right to change this data protection declaration at any time with effect for the future. The version available at the time of your visit to the website always applies.
On our Web page, we will collect and save data using technologies of Bing Ads, creating user profiles with pseudonyms. This is a service of Microsoft Corporation, one Microsoft way, Redmond, WA 98052-6399, USA. This service allows us to track the activities of users on our website, when they reach us from advertisers from the Bing Ads network. This way of reaching us will create a cookie on your computer. We have integrated a Bing UET-Tag in our website. This is a code that in connection with the cookie will save some non-personal data about the usage of our site. This includes e.g. the time spent on the site, which areas of the website have been used, from which advertiser the user was referred to us. Data concerning you identity will not be saved.
This website uses etracker technology (www.etracker.com) to collect visitor behavior data. This data is collected anonymously to be used for marketing and optimization purposes. All visitor data is saved using an anonymous user ID and can be aggregated to a usage profile. Cookies may be used to collect and save this data, but the data remains strictly anonymous. The data will not be used to identify a visitor personally and are not aggregated with any personal data. The collection and storage of data may be refused at any time with respect to subsequent services. Data processing in this context is based on Art. 6 Para. 1 (f) GDPR.
You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website: Disable Google Analytics.
Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/. Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking). Data processing in this context is based on Art. 6 Para. 1 (f) GDPR.
This site uses the remarketing feature of Google Inc. ("Google"). This function is used to present interest-based advertisements within the Google advertising network. The site visitor's browser stores so called "cookies", text files that are stored locally on your computer and will allow recognizing the visitor when opening web sites that are affiliated to Google's advertising network. These pages can then present advertisements, referring to content the visitor has previously pulled up on sites using the Google remarketing. According to their own statement Google collects no personal data during this process.
We employ web-tracking solutions from SnowPlow Analytics Limited, d 32-38 Scrutton Street, London, Great Britain ("SnowPlow"). We use the data that is gathered with help from SnowPlow exclusively for statistical aims. In this case, we also add a cookie to your browser, so that a returning user can be recognised as such. The SnowPlow cookie contains a date and a randomly generated number that cannot be traced back ("Hash") as well as the number of the current session;
In the case of each access request, the following data is transmitted to SnowPlow and saved:
URL of the target page ("Target URL") and URL of the internet page from which you were referred ("Referrer URL");
Content of the cookie;
IP address, which is anonymised by the SnowPlow server, and the port of the browser;
Name, version, language of the browser and the operating system, as this is communicated from the browser of the website user (i.e., you);
Throughout this procedure, we do not receive any personal data regarding you: we receive only statistical information about the use of this website. We only use this information in order to constantly improve this website and to offer you a more convenient user experience. Based on statistical intelligence regarding browser type and operating system, we can also optimise our web design.
SnowPlow is an open-source tracking solution, which is managed by SnowPlow Analytics Ltd., EC2A 4RQ London, UK. The version of SnowPlow that we employ uses a tracking pixel and a cookie, allowing us to monitor how many visitors this website receives, when these visitors visit the website and how often, which of our pages are viewed in which order, as well as which browsers and operating systems these visitors use. If you make a purchase, we learn the value of the shopping basket in Euros (we do not, however, learn what was purchased) and can attribute the individual transaction to your anonymous tracking profile.
The tracking pixel used by us to obtain this data is loaded by our tracking server when you visit this website. The data gathered is saved in a so-called tracking session together with an anonymous user identifier (unique Hash made up of your browser characteristics and the current time). We also use an in-house development, which deposits a separate, anonymous user identifier in the local storage of your browser. The acquisition and processing of data always takes place with no personal reference. In particular, we do not save any complete IP addresses.
If you do not agree to the saving and use of your usage data by SnowPlow, as described above, you can declare your objection to the acquisition of data that takes place via these web analysis measures. To do this, please click here.
On our website, we use the Freshdesk CRM tool, a service of Freshworks Inc, 1250 Bayhill Drive, Suite 315, San Bruno, CA 94066, USA. We use Freshdesk to process customer enquiries and to provide an FAQ area for customers. The data you enter will be transmitted to Freshworks. We have entered into an order processing contract with Freshworks with the corresponding organizational and technical measures for data protection. For further information about data protection at Freshdesk, please visit Freshworks Privacy Notice. We use Freshdesk to process your requests quickly and efficiently. This represents a legitimate interest within the meaning of Art. 6 Para. 1 letter f GDPR.
Last updated: December 2020